My quilt “Use Your Eyes” that was part of the Text on Textiles Exhibit at International Quilt Festival in 2011 and 2012 arrived home recently. While it was away we finally got properly moved into the house in Spain. Orginally the quilt was supposed to be away for 3 years, but unfortunately
Though we planned to travel the exhibit the three years following its premiere and had many discussions with possible exhibition opportunities, arrangements were not successfully made.
So when the email came to say that the quilt was to be shipped home early I decided to have it shipped to Spain to join my other quilts rather than to my flat in Germany from where it would at some point have to be transported on to Spain.
This is the sad story as reported by DH&CP on his facebook page:
The Germans refer to the “Servicewüste Deutschland”, meaning the lack of customer orientation in many German companies.
Let me tell you, delivery companies in Spain can teach the average disinterested company in Germany a lot.
One of Ruth’s quilts which had been on exhibition in Texas has just been returned. Fed-Ex sent us an e-mail saying they couldn’t deliver to our house because the address was wrong. This is excuse number one for delivery companies that can’t be bothered to come to Bixquert, where we live. They don’t bother coming, they just set the delivery status to “wrong address” and ask us to collect the package. In the case of Fed-Ex, they don’t have an office in Xàtiva, and the nearest office of a partner company is in Ribarroja – over 80 km away, near Valencia airport.
We wrote back saying that was too far and they could either deliver to our house, or to the Fed-Ex office in Frankfurt, as Ruth is in Germany at the moment. Suddenly they can find our address in Spain and have said they prefer to deliver there. I am interested to see what happens next…
hahaha – speedy delivery? We asked them when they thought they would deliver, so that I could be in. They didn’t know, so of course they came when I was getting my car serviced today.
We got a mail telling us that there were no house numbers and that I hadn’t answered my mobile when they called. There is a ruddy great number outside our gate (although not all houses have numbers, it is true), and there were no missed calls on my mobile…
So now we have given them the address of a pizzeria (we know the owner) in the next village to deliver to. If they can’t find that, I don’t know what we will do next…
yay! The quilt has just been delivered to the pizzeria
FedEx also called the ladies at IQF to say there was a problem delivering. They were able to extend the amount of time/tries before it got returned to them. All a bit disheartening, not sure I will be so keen to ship stuff off to exhibitions in the future, if this is par for the course. But the good news is that the quilt is safely home from its travels in the US.
I’m currently in Spain for Easter, so I am able to see for myself that it is back safe and sound.